Contact Details

• Tokyo Station, 1 Chome-9 Marunouchi, Chiyoda City, Tokyo, Japan

Cancellation Policy

At ISW Co., Ltd., we aim to provide a comfortable and seamless travel experience for our customers. The following booking policies are in place to ensure smooth operations. Booking Rules Cancellations Allowed: Cancellations can be made up to 48 hours before the start time. Reservation Changes: Changes to reservations can be made up to 24 hours before the start time. Earliest Booking Time: Customers can book up to 60 days in advance. Latest Booking Time: Customers can book up to 24 hours before the start time. Cancellation Policy Full Refunds: Available for cancellations made up to 48 hours before the start time. No Refunds: Will be issued for cancellations made within 48 hours of the start time. Change Policy Free of Charge: Changes made up to 24 hours before the start time. Change Fee: Changes made within 24 hours of the start time may incur a change fee. Booking Confirmation Once your booking is complete, a confirmation email will be sent to you. Please keep this email, which includes your travel details and booking number, safe until the travel date. Payment Methods Credit Card: We accept Visa, MasterCard, and American Express. Bank Transfer: Please transfer to the specified account after booking. Travel Insurance We recommend purchasing travel insurance to cover any issues that may arise during your trip. Please contact our staff for more details. Special Requests If you have any dietary restrictions or special requests, please let us know at the time of booking. We will accommodate your needs as much as possible. Important Contacts For emergencies or support, please contact our 24-hour customer service during your trip.